- Automation Direct Pty Ltd
65 Railway street
- Mudgeeraba Qld Australia 4213
phone# (Sales & support): 1800 633-0405
phone# (Accounts): (61) 07 55307799
fax#: (61) 07 55252053
Sales sales@automationdirect.com.au
Accounts info@automationdirect.com.au
Placing Orders (for Australia, New Zealand
and S.E Asia customers ONLY)
New and existing customers can place orders via this website
for direct shipment. Customers must supply a valid Australian,
New Zealand or S.E Asian Billing AND Shipping address
in order for us to accept your order. Orders are processed and
shipped from our Mudgeeraba Queensland or Ballarat Victoria,
Australian facility. All payment is accepted in Aust Dollars
only. S.E Asian are in US dollars only customers are responsible
for all Frieght duties and country taxes incurred on a shipment.
All correspondence concerning orders, billing, or shipping should
be directed to the address shown above.
Placing Orders
If you are outside the Australia,
New Zealand or S.E Asia you can place an order in our store,
however, Automationdirect.com.au does
not fulfill the order and prices shown in this store do not apply
to the order. Your order will be forwarded (via an e-mail message)
to the international affiliate closest to you. This may be within
your country of origin or in a nearby country. The international
affiliate will contact you with details about your order, pricing,
and their terms and conditions. If you wish to continue with
the order, any arrangements and contracts made are strictly between
you and the contacting affiliate. Automationdirect.com.au
has chosen these affiliates after careful consideration and they
are equipped to support you with products and technical support.
Automationdirect.com.au will forward
(or respond to) all international orders, but we cannot accept
any responsibility for orders or technical support for orders
shipped internationally from our affiliates (outside Asia Pacific
region).
E-Commerce Store Pricing
All prices are shown in aust Dollars
only. Aust Dollars are the only currency we trade in. We have
made every effort to match the prices of our online store with
our Automation Direct Pty Ltd price list
. In the event a price does not match, the price list is in effect.
Additionally, Our Terms and Conditions sale will be sent
to you on placement of order prior to any acceptance of order,
as printed in these Terms and Conditions of sale override any
catalog, direct or implied terms in the store.
Order Processing & Shipping
All orders are entered into our
business system shortly after they are submitted. You will receive
an order confirmation (to the e-mail address provided) after
your order is received. We offer a variety of Next Day, 2nd Day,
3rd Day, and Ground Delivery services. If one of these services
is selected and the order is submitted before 3:00 PM
ET we will make every attempt to ship your order the same day.
Note: In order to receive same day shipping, you must
be paying via Credit Card or an established credit account (in
good standing). If your Credit Card is declined for the order
amount, your established account goes over your limit, or a payment
is past due, your order may be delayed. Automation
Direct Pty Ltd does not ship on Saturday or Sunday.
Note: Due to shipper restrictions we cannot deliver to P.O.
Boxes. All Shipments are subject to stock availability.
Sales Tax
Automation Direct
Pty Ltd is located Australia
and is only obligated to charge sales tax respectively for delivery
within Australia. Australian customers who have a Tax Exemption
Certificate on file with us will not have state taxes added to
their orders. Note: Sales tax rate varies by county.
Backorders
While we constantly strive to
have all our valued technology products in inventory, you may
order an item that is temporarily out of stock. Automationdirect.com.au
will accept orders for out-of-stock items to ensure that you
will be the first to receive the item once it becomes available.
If your order is not in stock it will be placed on backorder
and shipped when the item is available via the same method as
the original order. You may cancel a backorder at any time prior
to shipping by contacting customer service by phone at: (1800)633-0405
or email: sales@automationdirect.com.au
Changes to Orders
Our highly automated order system
provides a very short time span (usually minutes) in which to
make any order changes. Once your order has entered the processing
cycle, we cannot accept changes. Order changes cannot be accepted
via the Internet. If you need to make a change, please have your
customer number and order number ready when you call our Order
Assistance personnel immediately at (1800)633-0405)
Confirming POs
Please
send confirming POs for orders. This is a requirement for sales
tax, If your company requires you to claim sales tax exemption
you are required to send a signed exemption otherwise we will
be required to charge you sales tax on supply or after supply
of goods.
Terms & Conditions
Our terms are Net 30 days, We
invoice on the day of shipment. Our shipping terms are FOB mudgeeraba,
Qld, Australia. If any and all freight charges are prepaid they
will be a invoiced to your account. Our terms and conditions
apply to all orders. We do not accept any deviations from these
terms. If your PO lists terms that are different from the
above, we will process the PO, but we do not accept the terms.
Shipping Methods
We can send your order via a number
of shipping carriers: Wards,Ansett, UPS and Federal Express,
as well as RPS. Our preferred carrier is Wards. You can choose
your carrier and method of shipment (ground, or one of the AIR
options) and evaluate the charges incurred with each.
Shipping Charges
We calculate the shipping and
handling charges based on our actual preferred carrier shipping
charges, plus a $7.50 Aust handling fee per order. Next Day Early
AM and Saturday Deliveries have an additional carrier delivery
charge added to the shipping charge.
Carrier Insurance
FOB is Mudgeeraba, Qld Aust. Once
your order leaves our shipping dock, you are responsible for
payment of the invoice. Standard carriers offer insurance to
protect your package(s) in case of a loss. At this time, we do
not support adding Carrier Insurance to your order from our online
store. If you want to insure your order, please call in your
order at (1800)633-0405 or fax your order to (07 55252053). Carrier
insurance Charges are calculated at the standard carrier rate
of .35 per $100. excluding the first $100. For example, if you
place an order for $1000, the insurance charge is: $1000. - $100.
= $900./$100. = $9. * $.35 = $3.15.
PAYMENT METHODS
Purchase Orders
We accept purchase orders from
customers with approved accounts. You can set up an account at
the time of your first order by completing and sending our online
credit application or filling out the form located in the catalog.
It usually takes only 2 business days to verify credit
information, so please allow ample time for us to process your
credit information when you place your first order.
Credit Cards
We accept major credit cards including, Visa,
MasterCard, There is no surcharge for using your credit card
to make purchases with Automationdirect.com.au
Please be sure to provide your exact billing address and telephone
number (the address and phone number your credit card bank has
on file for you). Incorrect information may cause a delay in
processing your order. Your credit card will be billed upon processing
your order.
COD
At this time, we do not support COD as a payment method
from our online store. If you want to place a COD order, please
call in your order at (1800)633-0405 or fax your order to (07
55252053). We accept cash or certified checks as payment for
COD shipments. We do not accept company or personal checks for
COD. There is a small surcharge ($5-7.50, depending on carrier)
for COD shipments. Sorry, but no COD for overseas orders.
Security Interest
We maintain security interest
in our products. That is, we reserve the right to repossess any
equipment for which we have not been paid. This includes products
that have already been shipped to an end customer, either individually,
or as part of a machine or process.
30-Day Money Back Guarentee
We want you to feel comfortable
with your automation purchase. Try our products for 30 days.
If they don't meet your expectations, then you can return them
for credit, exchange, or a refund. The 30-day period begins 3
days after the invoice date. 30-day returns must be in like new
condition. You should also return all product documentation,
cables, etc. We reserve the right to refuse credit for any products
that are not in a condition for resale. Credit is for the price
of the product only and does not include credit for any shipping/handling
charges. You must call our Returns Authorization Center at (1800)633-0405
or (07 55252053) to obtain a RMA before returning any product.
Warranty Returns
All Automationdirect.com
products carry a 1-year warranty against defects in materials
and workmanship. If a product fails to perform properly within
1 year from the date of purchase, we will replace it or repair
it at our option. See our Terms and Conditions of sale
for details. Of course, warranties do not apply to products that
have been abused or used outside of the recommended product specifications.
When possible, our preferred option is to replace the product
immediately, even before you have returned the defective product.
You must call our Returns Authorization Center at (1800)633-0405
or fax (61)55252053 to obtain a RMA number before returning any
product. Please refer to the following instructions when sending
your original items back: - All items must be in original condition
with all packing material, product documentation, cables, etc.
- You must write your RMA number on the outside of the package.
- You must send your package(s) via your nominated frieght carrier.
(Don't send your package(s) via the Aust Mail.) - All shipping
and handling must be prepaid by the customer. Note:
The original item(s) must be received by our warehouse within
7 business days (one calendar week) of receipt of your return
instructions. Any discrepancies could result in a delay or complete
forfeiture of your credit. Returns will not be accepted without
an RMA number.
Misuse of Online Ordering System
Automation Direct
Pty Ltd can not be held
repsonsible for any misuse of the ordering system by your employees
or companions. Security of your USERID and passwords are your
responsibility. Purchase Order and Credit Card orders received
by us are considered authentic and are shipped promptly by our
automated system. If you suspect any fradulent use of your account,
please contact us immediately so your account can be placed on
hold.
COPYRIGHT NOTICE
All materials appearing anywhere
on the Automationdirect.com.au Internet
site are protected by worldwide copyright laws and treaty provisions.
The copyright on such materials is held by Automationdirect.com
or by the original creator of the materials. None of the materials
may be copied, reproduced, modified, published, uploaded, posted,
transmitted, or distributed in any form or by any means other
than as described by Automationdirect.com
or with Automationdirect.com's prior
written permission. All rights not expressly granted herein are
reserved. Any unauthorized use of the materials appearing on
Automationdirect.com's Internet site
may violate copyright, trademark and other applicable laws and
could result in criminal or civil penalties.
TRADEMARKS
All trademarks or service marks are
property of their respective owners.
Copyright © 1999, Automation
Direct Pty Ltd All Rights Reserved
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